These Terms and Conditions of Use (“Terms”) govern your access to and use of the website www.nextchaptersconnect.com (the “Website”) and the services provided by Next Chapters Connect LLC (“Next Chapters Connect,” “Company,” “we,” “our,” or “us”).

These Terms contain disclaimers of warranties, limitations of liability, and a mandatory arbitration provision. These Terms form a legally binding agreement between you and Next Chapters Connect.

By accessing or using our Website or services, you agree to be bound by these Terms and our Privacy Policy.

1. INTRODUCTION

Next Chapters Connect provides an online technology platform that helps individuals:

Schedule telehealth appointments

Receive administrative assistance related to state-issued care program authorizations

Obtain general educational information about provider consultations

Next Chapters Connect does not provide medical care, medical diagnoses, or treatment. Medical services, if any, are provided by independent licensed healthcare professionals, not by Next Chapters Connect.

We are not a pharmacy, clinic, or medical provider. We do not control or direct the clinical decisions of any healthcare professional.

2. ELIGIBILITY

To use our services, you must:

Be at least 18 years old

Be a resident of Pennsylvania

Agree to comply with these Terms

Meeting these requirements does not guarantee that you will receive services from a healthcare provider.

3. NO MEDICAL ADVICE

Information provided through the Website is for general informational and administrative purposes only.

Next Chapters Connect:

Does not practice medicine

Does not provide medical advice

Does not establish a provider-patient relationship

Any medical advice you receive comes solely from an independent licensed healthcare provider.

4. YOUR RELATIONSHIP WITH NEXT CHAPTERS CONNECT

Next Chapters Connect provides a technology and scheduling platform. We facilitate communication and appointment coordination with independent healthcare professionals.

We are not responsible for:

Clinical decisions made by providers

Treatment outcomes

The accuracy of medical advice provided by a third-party professional

5. TELEHEALTH SERVICES

Some services arranged through our platform may occur via telehealth. You understand and accept that:

Telehealth has limitations compared to in-person visits

A provider may recommend in-person care

Not all conditions are appropriate for virtual consultations

Healthcare providers are solely responsible for determining appropriate care.

6. PRIVACY

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and use your information.

7. ACCEPTABLE USE

You agree not to:

Use the Website for unlawful purposes

Misrepresent your identity

Attempt to gain unauthorized access to our systems

Distribute harmful software or interfere with site operations

We may suspend or terminate access for violations.

8. PAYMENTS

You agree to pay all fees associated with services you request. Payments may include:

Administrative service fees

Fees charged by independent healthcare providers (collected on their behalf)

Fees are due at the time of booking unless otherwise stated.

9. COMMUNICATIONS & SMS CONSENT

By providing your contact information, you consent to receive communications related to your appointments and account, including SMS messages.

SMS Disclosure:
Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

10. THIRD-PARTY PROVIDERS

Healthcare providers and other professionals accessed through our platform are independent contractors, not employees of Next Chapters Connect.

We do not guarantee:

Provider availability

Treatment outcomes

Authorization approvals

11. THIRD-PARTY WEBSITES

Our Website may link to third-party websites. We are not responsible for their content or policies.

12. DISCLAIMER OF WARRANTIES

The Website and services are provided “as is” and “as available.” We make no warranties regarding:

Availability

Accuracy

Reliability

Your use of the Website is at your own risk.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Next Chapters Connect shall not be liable for indirect, incidental, or consequential damages arising from your use of the Website or services.

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Next Chapters Connect from claims arising out of:

Your violation of these Terms

Your misuse of the Website

Your violation of any law

15. DISPUTE RESOLUTION & ARBITRATION

Any disputes arising from these Terms shall be resolved through binding arbitration on an individual basis, except where prohibited by law.

You waive the right to:

A jury trial

Participate in class actions

You may opt out of arbitration within 30 days by sending written notice to:
[email protected]

16. TERMINATION

We may suspend or terminate your access at any time for violation of these Terms.

17. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Website constitutes acceptance of changes.

18. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Pennsylvania.

19. CONTACT INFORMATION

Next Chapters Connect LLC
[email protected]
610-226-2235